SHIPPING & RETURNS
We ship with DHL from our warehouse. All our shipments are fully insured and trackable.
Deliveries to non-EU addresses may be subject to import taxes, customs duties, and/or fees imposed by the destination country.
Rates listed are for packages up to 20 kg and may be subject to change.
Shipping Costs |
0-2kg |
2-5kg |
5-10kg |
10-20kg |
Germany | 5 € | 7 € | 10 € | 20 € |
Europe* | 9 € | 15 € | 20 € | 32,50 € |
Switzerland** | 15 € | 27 € | 35 € | 48 € |
USA & Canada** | 19 € | 45 € | 75 € | 140 € |
Japan, South Korea, China** | 20 € | 45 € | 60 € | 100 € |
Australia & New Zealand** | 28 € | 33 € | 38 € | 170 € |
* Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Letvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Tschech Republic
** for larger orders or heavy shipments please inquire with us prior to placing your order as we can offer better rates for individual shipments.
Returns
If you’re not happy with your ordered items or they do not fit, don’t worry you can return them to us. You assume return shipping costs unless we’ve made a mistake or an item is faulty. We advise you to send your return with a service that provides tracking, proof of delivery or purchase shipping insurance. We cannot refund a return if we haven’t received it! After receiving your return we will refund the original amount paid for the returned items to the payment method you initially used to purchase. In the event you return your complete original order, we will also refund the original shipping costs that you paid. If you return only part of your original order, we will refund part of the original shipping costs. In the event your order was applicable for free shipping and you return part of your order resulting in the remaining order falling under the free shipping boundary, we reserve the right to subtract shipping from your reimbursement. Returns must be announced to us within 14 days of receiving your order. Take a look at our Terms for more information.
You might send returns for free if you have paid with PayPal. Check out the details following the link below (please note: this is an offer by PayPal and may differ according to your location. This is not a service provided by Noé & Zoë Berlin):
Only returns sent to our warehouse in Berlin can be processed/refunded:
Returns:
Nici Zinell
Malmöer Str. 23
10439 Berlin
Germany