SHIPPING & RETURNS
We ship with UPS Worldwide Express® from our logistics centre next door to our production in Portugal. This way we reduce the distance our products travel before reaching you and therefore reduce our – and your – carbon footprint. All our shipments are fully insured and trackable.
Deliveries to non-EU addresses may be subject to import taxes, customs duties, and/or fees imposed by the destination country.
Orders received until 12.00 midday (weekdays, Central European Time) will be shipped on the same day. All shipments in Europe up to 3 days, world up to 5 days.
Rates listed are for packages up to 1,5 kg to Germany and 2 kg rest of the countries and may be subject to change.
|Europe I||9€||from 150€|
|Europe II||13€||from 150€|
|Europe III||23€||from 250€|
|Australia, Hong Kong, Japan, New Zealand||28€||from 350€|
|All other countries||33€||from 350€|
|Europe I||Europe II||Europe III|
If you’re not happy with your ordered items or they do not fit, don’t worry you can return them to us. You assume return shipping costs unless we’ve made a mistake or an item is faulty. We advise you to send your return with a service that provides tracking, proof of delivery or purchase shipping insurance. We cannot refund a return if we haven’t received it! After receiving your return we will refund the original amount paid for the returned items to the payment method you initially used to purchase. In the event you return your complete original order, we will also refund the original shipping costs that you paid. If you return only part of your original order, we will refund part of the original shipping costs. In the event your order was applicable for free shipping and you return part of your order resulting in the remaining order falling under the free shipping boundary, we reserve the right to subtract shipping from your reimbursement. Returns must be announced to us within 14 days of receiving your order. Take a look at our Terms for more information.
Only returns sent to our logistic centre in Portugal can be processed/refunded:
Noé & Zoë Returns:
Rua Joaquim Dias Salgueiro, nº130-180
Arm. D, 4470-777 Vila Nova da Telha, Maia